Regal Gems Jewellery Co. stands behind the quality and craftsmanship of all our products. This is why we offer a one-year warranty on all of our products.

Whether you receive an item with a manufacturing defect, or experience an issue during wear, we have you covered!

Manufacturing Defects

Our one-year warranty covers any manufacturing defects on our jewellery. If you believe your item has a manufacturing defect, please send us an email to hello@regalgems.ca with the following information to get the claim started.

• Clear photos with all angles of the jewellery in question
• Your name, order number, and email used when placing the order

Once we receive this information and we've inspected the condition of the item, our team will provide further instructions on how to proceed.

Should your return be accepted, we will happily replace your item if it is still in stock or offer you a full credit for the amount paid at purchase for the item! That's how much we stand behind our products.

The (not so) Fine Print

It is important to keep in mind that not all claims will be deemed a manufacturing defect. Some examples of common issues include, but are not limited to:

• Discolouration or fading due to exposure to swimming pools, hot tubs, bathing, or harsh chemicals found in every day products
• Items that are bent, caught, or have worn out due to normal wear and tear or other accidental damage
• Stones falling out due to chipping, bent prongs, or misshapen settings resulting from wear

Our warranty does not cover items that are lost or stolen.

Please note that shipping fees for replacement items are not included and will need to be covered by the customer. We stand behind the quality of our pieces and strive to ensure your satisfaction with our products.